Download your digital guide to vulnerability

With over 26 million UK adults now classed as financially vulnerable, firms must act.

Gretel’s "2025 Vulnerable Customer Digital Guide" helps you meet regulatory expectations, adopt inclusive digital strategies, and reconnect customers with their lost accounts, pensions, and investments.

Discover practical steps to improve outcomes, reduce dormancy, and enhance customer experience — all while staying audit-ready.

Updated 2025 Gretel - The Vulnerable Customer Playbook

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