Trace Smarter. Reconnect Faster.

e-trace by Gretel: the UK’s first fully digital tracing solution to help you reach more lost customers, faster.

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A Revolutionary New Solution

Gretel e-trace is a digital tracing service designed to work either in isolation or in conjunction with the Gretel platform to help you reconnect with more customers, faster, and at a fraction of the cost of manual tracing.

  • Automates tracing for speed and scale
  • Proactively identifies verified digital contact details for lost customers, engaging at scale in days, not months
  • Delivers digital outreach that improves engagement and outcomes
  • Fully secure and compliant with IDv & KYC standards
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Key Benefits at a Glance

Speed

Audit to outreach in days, not months

Cost Efficiency

Up to 75% cheaper than manual tracing

Instant, Trackable Engagement

Higher response rates with digital outreach

Trust and Security

Branded outreach for maximum engagement

Scalability

Engage thousands of previously untraced customers

ESG-Friendly

100% digital, paperless, and inclusive for vulnerable customers

Integrating e-trace with Gretel

Combining e-trace with Gretel's core platform unlocks:

Proactive tracing and organic customer discovery

via Gretel’s public platform: solving today’s challenges and preventing them from recurring in the future.

Secure identity verification

for every customer who is successfully traced and reconnected, ensuring confidence and compliance at scale.

Regulatory alignment

with Consumer Duty obligations , helping institutions not only meet requirements, but demonstrate a clear commitment to customer fairness and transparency.

the future of tracing whitepaper

The Future of Tracing: Why Digital Will Replace Manual by 2027

This whitepaper examines the inefficiencies of manual tracing, the benefits of fully digital tracing, and why proactive engagement will soon be the industry norm.

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More Information

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Why Proactive Tracing Will Redefine Dormant Asset Compliance

A smarter path to meeting regulatory obligations and improving customer outcomes

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The Hidden Cost of Waiting to Trace Customers

Why delaying action raises costs, risks trust, and undermines long-term customer value

digital v manual tracing header

Digital vs Manual Tracing: What FIs Need to Know

Comparing speed, cost, and trust in modern customer reconnection strategies

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